We are pleased to inform you that the issue with Calendar Events using Google & O365 are not syncing has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
Posted Sep 17, 2024 - 08:02 MDT
Update
Monitoring will continue till tomorrow, Tuesday, September 17th 9am CST. We appreciate your continued patience as we worked to resolve this issue.
Posted Sep 16, 2024 - 09:08 MDT
Update
We have implemented a solution for the sync issue affecting Google (410 errors) and O365 (Missing Initialization errors). We will be monitoring the situation in the next several days to ensure stability and performance. Our Engineering team is overseeing the process to confirm that the issue has been fully resolved.
The next update will be provided by Monday, 9am MST.
Posted Sep 13, 2024 - 09:15 MDT
Monitoring
We have implemented a solution for the sync issue affecting Google (410 errors) and O365 (Missing Initialization errors). We will be monitoring the situation in the next several days to ensure stability and performance. Our Engineering team is overseeing the process to confirm that the issue has been fully resolved.
The next update will be provided by Friday, 9am MST.
Posted Sep 10, 2024 - 09:34 MDT
Update
We appreciate your patience as our team is working diligently to resolve the issue with unpredictable calendar event synchronization for both O365 and Google users.
We have identified an issue which could be causing these symptoms and are actively working to address it. In the meantime, we have implemented enhanced measures to mitigate the issue, including increasing the frequency of forced calendar syncs to four times a day. This should help improve the reliability of your calendar events until the full resolution is in place.
Our team is dedicated to restoring normal calendar sync performance, and we will keep you updated with additional status updates as we continue to monitor and make progress towards a resolution. Our next update will be posted by Tuesday, Sept. 10 at 7am MDT. Should you experience any additional issues, please contact our support team for assistance. Thank you.
Posted Sep 06, 2024 - 11:53 MDT
Update
Our engineering team has implemented mitigations while we continue to investigate the root cause. If you continue to experience any issues, please raise a support case. Our next update will be 12pm MST.
Posted Sep 06, 2024 - 07:10 MDT
Update
We are continuing to investigate this issue.
Posted Sep 05, 2024 - 14:37 MDT
Update
Our engineering team continues to investigate the root cause for calendar events not syncing. As a workaround, all calendars have been forced resynced on back end services. Doing this has allowed calendar events to sync for customers who have been affected. We will continue to force resync until full resolution. For any questions, please contact our support team. Our next update will be provided, Friday, 09/06/2024 at 7am MST.
Posted Sep 05, 2024 - 14:37 MDT
Update
We are currently investigating an issue with Calendar Events using Google & O365 are not syncing, even when Force Re-Sync is used.
Our Engineering team is actively working to determine the root cause of the disruption and assess its impact.
We will provide our next update by 2:30 MST.
Posted Sep 05, 2024 - 10:57 MDT
Investigating
We are currently investigating an issue with Teem. We will update you when we have more information.
Posted Sep 05, 2024 - 10:31 MDT
This incident affected: Google Apps Calendar and Exchange Sync.