Update - We have implemented a solution for the sync issue affecting Google (410 errors) and O365 (Missing Initialization errors). We will be monitoring the situation in the next several days to ensure stability and performance. Our Engineering team is overseeing the process to confirm that the issue has been fully resolved.
The next update will be provided by Monday, 9am MST.
Sep 13, 2024 - 09:15 MDT
Monitoring - We have implemented a solution for the sync issue affecting Google (410 errors) and O365 (Missing Initialization errors). We will be monitoring the situation in the next several days to ensure stability and performance. Our Engineering team is overseeing the process to confirm that the issue has been fully resolved.
The next update will be provided by Friday, 9am MST.
Sep 10, 2024 - 09:34 MDT
Update - We appreciate your patience as our team is working diligently to resolve the issue with unpredictable calendar event synchronization for both O365 and Google users.
We have identified an issue which could be causing these symptoms and are actively working to address it. In the meantime, we have implemented enhanced measures to mitigate the issue, including increasing the frequency of forced calendar syncs to four times a day. This should help improve the reliability of your calendar events until the full resolution is in place.
Our team is dedicated to restoring normal calendar sync performance, and we will keep you updated with additional status updates as we continue to monitor and make progress towards a resolution. Our next update will be posted by Tuesday, Sept. 10 at 7am MDT. Should you experience any additional issues, please contact our support team for assistance. Thank you.
Sep 06, 2024 - 11:53 MDT
Update - Our engineering team has implemented mitigations while we continue to investigate the root cause. If you continue to experience any issues, please raise a support case. Our next update will be 12pm MST.
Sep 06, 2024 - 07:10 MDT
Update - We are continuing to investigate this issue.
Sep 05, 2024 - 14:37 MDT
Update - Our engineering team continues to investigate the root cause for calendar events not syncing. As a workaround, all calendars have been forced resynced on back end services. Doing this has allowed calendar events to sync for customers who have been affected. We will continue to force resync until full resolution. For any questions, please contact our support team. Our next update will be provided, Friday, 09/06/2024 at 7am MST.
Sep 05, 2024 - 14:37 MDT
Update - We are currently investigating an issue with Calendar Events using Google & O365 are not syncing, even when Force Re-Sync is used.
Our Engineering team is actively working to determine the root cause of the disruption and assess its impact.
We will provide our next update by 2:30 MST.
Sep 05, 2024 - 10:57 MDT
Investigating - We are currently investigating an issue with Teem. We will update you when we have more information.
Sep 05, 2024 - 10:31 MDT